Tesla Recalls 10,500 Powerwall 2 Batteries Over Fire Risk

Tesla has issued a recall for more than 10,500 Powerwall 2 home energy storage units after identifying a potential fire hazard linked to defective battery cells. The recalled systems were sold between November 2020 and December 2022and were assembled at the company’s Gigafactory in Reno, Nevada.

The recall follows 22 reports of overheating, including six incidents involving smoke and five confirmed fires, which resulted in minor property damage. No injuries have been reported.

According to Tesla, a third-party battery cell defect can cause certain Powerwall 2 units to stop functioning during normal operation, leading to overheating and, in rare cases, thermal runaway. To mitigate risk, Tesla has remotely discharged affected Powerwall 2 systems to a safe state until a full replacement can be completed.

Tesla App Notification & Free Replacement

Customers with impacted devices will see a notification inside the Tesla app, informing them whether their Powerwall 2 system is included in the recall. Tesla stresses that all replacements will be performed free of charge, and the company will remove and install units as part of the recall remedy.

Tesla advises all Powerwall 2 owners to:

• Ensure their system is connected online

• Check the Tesla app for recall messages or alerts

All affected units will be replaced with new Powerwall 2 batteries that do not contain the defective cell batch.

Customer Support & More Information

Customers with questions can contact Tesla directly:

📩 Email: powerwallsupportna@tesla.com
📞 Phone: 877-961-7652 (Mon–Fri, 8 a.m.–5 p.m. PT)
🌐 Recall details: https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement

The recall underscores the growing scrutiny of residential battery safety as home energy storage deployment expands alongside rooftop solar and electrification. Tesla, one of the largest global providers of residential ESS, says it is taking proactive steps to ensure customer safety and system reliability.